Welcome to Colored Organics Sales Store’s FAQ page. We’ve compiled answers to common questions about our organic baby essentials to make your shopping experience as gentle and stress-free as our products.

About Our Products

What makes your baby products special?
Our products are crafted with organic cotton and sustainable materials, designed to be gentle on your baby’s skin and the environment. From our muslin swaddles to developmental wooden toys, each item supports your little one’s growth while honoring our planet-first values.
Do you offer complete sets for newborns?
Yes! We offer thoughtfully curated bundles like our Complete Layette Set, perfect for conscious parents who want premium organic essentials in coordinated collections.
What age range do your products serve?
Our products cater to babies from newborn through 24 months, with special collections like “12 to 24 Months” for growing toddlers and “Baby (0-24m)” for all infant stages.

Ordering & Account

How do I create an account?
You can create an account during checkout or by visiting our account registration page. Having an account lets you track orders and save favorites for future purchases.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout worldwide.
Can I modify my order after placing it?
We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to modify an order, and we’ll do our best to accommodate your request.

Shipping & Delivery

What are my shipping options?
We offer two eco-conscious shipping methods:
– Express Care (Standard Shipping): $12.95 flat rate via DHL/FedEx (10-15 days)
– Earth-Friendly Shipping: Free on orders over $50 via EMS (15-25 days)
*Not available in some Asian regions and remote locations
How long does order processing take?
We carefully pack each order within 1-2 business days using sustainable packaging materials before dispatch.
Do you ship internationally?
Yes! We ship globally except to some Asian regions and remote locations. Shipping times vary by destination.

Returns & Exchanges

What’s your return policy?
We accept returns within 15 days of delivery. Items must be unused with original packaging. Email [email protected] with your order details to initiate a return.
What if I receive a damaged item?
We take great care in packaging, but if any item arrives damaged, please contact us immediately with photos at [email protected] for a replacement or refund.
Do you offer exchanges?
Currently, we process returns and new orders rather than direct exchanges to ensure you receive fresh, perfect-quality items.

Additional Questions

How can I contact customer service?
Our care team is available via email at [email protected]. We typically respond within 24-48 hours.
Where are your products made?
All Colored Organics products are ethically sourced and shipped from our Oklahoma City headquarters with love and care.

Still have questions? Reach out to our caring team—we’re here to support your parenting journey every step of the way.

With love,
The Colored Organics Family